Refund policy

Return, Exchange & Refund Policy

Returns — 15 days

You have 15 days from the date of delivery to request a return.

To be eligible, the item must be:

• In the same condition as received — unworn and unused
• With all original tags attached
• In its original packaging

Please have your order number or proof of purchase to hand.

To start a return, contact us at hello@zykaz.com. Once approved we will send you a return shipping label and instructions on where to send the package. Returns sent without prior approval cannot be accepted.

How refunds are issued

Once your return reaches us and passes our quality check:

• Change-of-mind and size returns are refunded as a credit note for the value of the returned item, valid 12 months from the date of issue, redeemable against any future order on zykaz.com.
• Defective, damaged or incorrect items — you choose: a replacement, or a refund to your original payment method. We cover return shipping in full.

Refunds are processed within 7 business days of your return reaching us. For prepaid orders the amount goes back to your original payment method, and how quickly it appears depends on your bank — usually a further 3 to 7 business days. For Cash on Delivery orders, send us your bank account details or UPI ID and we will transfer it directly.

The ₹150 Cash on Delivery handling fee is refunded along with the order value.

The ₹150 Cash on Delivery handling fee covers the cost of collection and is not refunded on change-of-mind returns. It is refunded in full where the item was defective, damaged or incorrect.

Damages and issues

Please inspect your order on delivery and contact us at hello@zykaz.com straight away if the item is defective, damaged, or not what you ordered. We will arrange a free pickup and resolve it promptly. This applies whether the piece was bought at full price or on offer.

Exchanges

An exchange can be requested within 15 days of delivery, provided the item is unused, in its original condition and with tags attached.

• Size exchanges are subject to stock availability
• A fee of ₹100 applies when exchanging for a different product
• The exchange fee is waived if you received a wrong or damaged item
• The exchange begins once the returned piece reaches us and passes quality check

Cancellations

Orders can be cancelled any time before they ship — write to hello@zykaz.com and we will refund you in full to your original payment method. Once an order has shipped it cannot be cancelled, but it can be returned under the terms above.

What cannot be returned

• Items marked Final Sale on the product page at the time of purchase
• Innerwear, lingerie and swimwear, for hygiene reasons, once the hygiene seal is broken
• Pierced jewellery
• Items altered, customised or made to measure at your request
• Gift cards

Applying a discount code does not make an order Final Sale. Only items individually marked Final Sale are excluded.

Questions

Write to hello@zykaz.com and we will help.