Refund policy

Return, Exchange & Refund Policy

Returns – 15 Days

You have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn, unused, and with all original tags attached

  • In its original packaging

  • Receipt or proof of purchase must be provided

To start a return, contact us at hello@zykaz.com.
If your return is approved, we will send you a return shipping label and instructions on how and where to send the package.

Important: Returns sent without prior approval will not be accepted.

How refunds are issued

Once we receive your return and it passes our quality check, we issue a credit note for the value of the returned item.

  • The credit note is valid for 12 months from the date of issue

  • It can be redeemed against any future order on zykaz.com

  • Credit notes are issued for change-of-mind returns and size returns

If your item arrived defective, damaged, or is the wrong item, you may choose a replacement or a refund to your original payment method — and we cover return shipping in full.

Damages & Issues

Please inspect your order upon delivery and contact us immediately at hello@zykaz.com if the item is defective, damaged, or you received the wrong item. We will arrange a free pickup and resolve it promptly.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Items purchased on sale or at a discount

  • Personal care goods

  • Beauty or hygiene-related products

  • Gift cards

If you have questions about a specific item, please contact us.

Exchanges

An exchange can be requested within 15 days of delivery if the following conditions are met:

  • The item must be in the same, unused condition with original tags

  • Size exchanges are subject to stock availability

  • A fee of ₹100 applies if exchanging for a different product

  • If you received a wrong or damaged item, the exchange fee is waived

  • The exchange begins after the returned product reaches us and passes quality check

Cancellations

Orders can be cancelled any time before they are shipped — write to hello@zykaz.com and we will refund you in full to your original payment method. Once an order has shipped it cannot be cancelled, but it can be returned under the policy above.