Refund policy

Return, Exchange & Refund Policy

Returns – 7 Days

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn, unused, and with all original tags attached

  • In its original packaging

  • Receipt or proof of purchase must be provided

To start a return, contact us at contact@zykaz.com.
If your return is approved, we will send you a return shipping label and instructions on how and where to send the package.

Important: Returns sent without prior approval will not be accepted.

For any return-related questions, you can always reach us at contact@zykaz.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

This allows us to evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Personal care goods

  • Beauty or hygiene-related products

  • Sale items or discounted products

  • Gift cards

If you have questions about a specific item, please contact us.

Exchanges

An exchange can be requested within 7 days of delivery if the following conditions are met:

  • The item must be in the same, unused condition with original tags

  • Size exchanges are allowed based on stock availability

  • Exchanges must be initiated within 7 days of delivery

  • A fee of ₹100 applies if exchanging for a different product

  • If you received a wrong or damaged item, the exchange fee is waived

  • Exchange will begin after the returned product reaches us and passes quality check

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued as store credit equivalent to the original order amount.

Cancellations

Orders cannot be cancelled once they are placed, shipped, or delivered.